CITIZEN'S CHARTER

VISION:

DepEd Division of Lapu-Lapu City in 2022 envisions to become a model entity continuously manned by dynamic, innovative and value-laden educators in partnership with supportive stakeholders in developing the learner’s full potentials, values and competencies who can excel locally, nationally, and internationally. 

MISSION:

In realization of the vision, we commit the promotion of high standard of learning through equitable, holistic, industry-based and quality education and training for the learners and members of the organization. We also promote the City of Lapu-Lapu as a haven for tourism and investment through culture-based curriculum.

CORE VALUES:

Maka-Diyos
Maka-Kalikasan
Maka-Tao
Maka-Bansa

PERFORMANCE PLEDGE:

(Adopted from Performance Pledge provided in DepEd Central Office Citizen’s Charter)

We, the officials and employees of the Schools Division of Lapu-Lapu City, pledge to:

Serve you efficiently with utmost courtesy;

Ensure strict compliance to service standards;

Respond to your needs the soonest possible time;

Value your comment and suggestions;

Enhance participation of stakeholders through immediate access to information on our policies, programs, activities and services;

All these we pledge, because YOU deserve no less.

FRONTLINE SERVICES

Filing of Application for Retirement / GSIS Separation Benefits / Life Insurance Benefits

Step Procedure Service Provider Duration Fees Person Responsible Location
1 The applicant secures needed forms and checklist through online soft copy (bit.ly/depedllcforms)

Below forms are secured:

  1. Application for Retirement/Separation/Life Insurance Benefits (GSIS Form) – 4 cps
  2. Declaration of Pendency/Non-Pendency of Case (GSIS Form) – 2 cps
  3. Division  Clearance Form – 3 cps4. Checklist – 1 cp
 1 min. None Edilyn Baguio/ Eve Berame Human Resource Management Office (4th Floor)
2

The applicant (For Region paid employee only) shall submit the following for: Certificate of Last Payment (CLP)

  • School Clearance – 3 cps
  • District Clearance – 3 cps
  • City Clearance – 3 cps
  • Division Clearance – 3 cps
  • Letter of Intent
  • Latest 2 months DTR/Form 6 -2 cps

 

 HR in-charge examines as to the completeness of the submitted documents and received the same when complete. 3 mins. None Same above Same above
3 Processing of CLP in this Office HR in-charge shall prepare “Summary of Absences and Indorsement Letter” and process and complete CLP requirements and submit request thru email for CLP to DepED Region VII. 2 days None Same above Same above
4 Processing of CLP in the DepED Regional Office VII HR in-charge in the Region shall check the applicant’s Overpayments/Underpayments or Entitlement of Benefits and post them in the CLP and release it back to this Office once signed. 20 days None DepED RO7 Administrative Office
5 After the CLP is received from DepED RO VII, D.O. in-charge shall notify and release the CLP to the Applicant  HR in-charge informs the Applicant and releases the CLP to him for him to clear his Overpayment if there’s any. <1 min. None Edilyn Baguio/ Eve Berame Human Resource Management Office (4th Floor)
6

The applicant shall submit the following once CLP is cleared:

  1. Cleared CLP
  2. Duly filled-up GSIS Forms:
    • Application for Retirement/Separation/Life Insurance Benefits Form
    • Declaration of Pendency/Non-Pendency of Case
    • Original Policy Contract, if applicable
    • Fiscal Clearance – 2 cps (Only if one will claim Terminal Leave Benefits)
 HR in-charge examines as to the completeness of the submitted documents and have the same stamped received by the Receiving Section when complete. 5 mins. None Same above Same above
7 Processing of Retirement / GSIS Separation Benefits / Life Insurance Benefits HR in-charge processes and routes documents for signature and once complete and all is duly signed, transmit the same to DepED Region VII. 7 days None Same above Same above

Request for Service Records (SR) / Salary Certifications or Certificate of Employments (COE) / Pag-IBIG Name Certification

Step Procedure Service Provider Duration Fees Person Responsible Location
1 Requestor shall secure and fill-up request through digitalization form at Receiving/Records Section or one may message Facebook Page DepEd LLC HRMO for the request HR in-charge prints COE, SR or Pag-IBIG Name Certification 2 mins. None Edilyn Baguio/ Eve Berame Human Resource Management Office (4th Floor)
2 Signing of COE, SR or Pag-IBIG Name Certification by Administrative Officer V Have COE, SR or Pag-IBIG Name Certification signed by Administrative Officer V 1min. None Ronald Ferrer Office of Administrative Officer (Ground Floor)
3 Releasing of COE, SR or Pag-IBIG Name Certification Receiving/Records Sections releases COE, SR or Pag-IBIG Name Certification <1 min None Jelissa Bautista Receiving/ Records Section (Ground Floor)
4 The Requestor signs the logbook as one receive one’s request Have the logbook signed by the Applicant <1 min None Same above Same above

Processing of Application / Filing of Long-Term Leave of Absence

A. Personal Leave of Absence (Local or Abroad)

Step Procedure Service Provider Duration Fees Person Responsible Location
1

The applicant secures needed forms and checklist through providing online soft copy (bit.ly/depedllcforms)

 

NOTE: For Travel Abroad, Application should be filled TWO (2) MONTHS AHEAD from the date of departure. 

Below forms are secured:

  1. CS Form 6 (Application for Leave)
  2. Division Clearance Form
  3. Checklist
 <1 min. None Edilyn Baguio/ Eve Berame Human Resource Management Office (4th Floor)
2

Applicant submits the following:

  1. Letter of Intent noted by the Principal
  2. School Clearance
  3. Division Clearance (signed up to the District Level)
  4. City Clearance for one (1) month or more leave of absence
  5. Duly Filled-up and signed CS Form 6
  6. Certification that you have No Pending Unsubmitted Reports and that someone will handle your class from the Principal

NOTE: In 3 copies each

 Receiving/Records in-charge checks as to the completeness of the needed docs & if complete, have the same stamped “RECEIVED”. <2 min. None Jelissa Bautista Receiving/ Records Section (Ground Floor)
3 Processing of CS Form 6 and route all docs for signature HR in-charge processes CS Form 6, logs absences in the Leave Card and route all docs for signature 20 mins. None Edilyn Baguio/ Eve Berame Human Resource Management Office (4th Floor)
4 Approval/Disapproval of Application for Leave by the SDS

If disapproved, HR in-charge shall inform the Applicant ASAP, if approved, Personal & School copies will be release thru the Records/Releasing Section (LOCAL ONLY)

 8 mins. None Same above Same above
5 NOTE: For Travel Abroad ONLY HR in-charge forwards thru email to DepED RO 7 the Application requesting for Authority to Travel Abroad. 1 day None Same above Same above
6 Processing of Application for Travel Abroad at DepED RO7 RO HR in-charge prints the 2nd Indorsement approving or not the request for Authority to Travel and release the same back to D.O. 7-10 days None DepED RO7 Administrative Office
7 Picking up of Authority to Travel Abroad DepED LLC Liaison Officer picks up the Authority to Travel Abroad from DepED RO7 Releasing Section 2 mins None DepED RO7 Releasing Section
8 Processing of Application for Travel Abroad at DepED RO7 RO HR in-charge prints the 2nd Indorsement approving or not the request for Authority to Travel and release the same back to D.O. 7-10 days None DepED RO7 Administrative Office

 

B. Sick Leave (SL) of Absence

Step Procedure Service Provider Duration Fees Person Responsible Location
1

The applicant secures needed forms and checklist through providing online soft copy (bit.ly/depedllcforms)

 

NOTE: Medical certificate is needed for absences for Three (3) or more days without which, your leave will be WITHOUT PAY automatically

 Below forms are secured:1. CS Form 6 (Application for Leave)2. Checklist <1 min. None Edilyn Baguio/ Eve Berame Human Resource Management Office (4th Floor)
2

Applicant submits the following:

  1. Duly Filled-up and signed CS Form 6
  2. Certification from the School Head for SL less than 3 day or CS Form 41 (Medical Certificate) from Medical Section for SL for 3 days or more.

Additional Requirements For One (1) Month or More Sick Leave (SL) of Absence:

  1. Letter of Intent Signed by the School Head
  2. Medical Certificate from Employee’s Doctor
  3. School Clearance
  4. District Clearance

NOTE: In 3 copies each

Receiving/Records in-charge checks as to the completeness of the needed docs & if complete, have the same stamped “RECEIVED”.

 

 

Receiving/Records in-charge checks as to the completeness of the needed docs & if complete, have the same stamped “RECEIVED”.

 <1 min. 1-3 days None Same above Same above
3 Processing of CS Form 6 and route all docs for signature HR in-charge processes CS Form 6, logs absences in the Leave Card and route all docs for signature 30 mins. None Edilyn Baguio/ Eve Berame Human Resource Management Office (4th Floor)
4 Approval of Application for SL by the ASDS Personal & School copies of approved SL will be released thru the Records/Releasing Section  3 mins. None Same above Same above

 

C. Maternity Leave (ML) of Absence

Step Procedure Service Provider Duration Fees Person Responsible Location
1

The applicant secures needed forms and checklist through providing online soft copy (bit.ly/depedllcforms)

Below forms are secured:

  1. CS Form 6 (Application for Leave)
  2. Division Clearance Form
  3. Checklist
 <1 min. None Edilyn Baguio/ Eve Berame Human Resource Management Office (4th Floor)
2

Applicant submits the following:

  1. Letter of Intent noted by the Principal
  2. School Clearance
  3. District Clearance
  4. Duly Filled-up and signed CS Form 6
  5. Medical Certificate from attending Doctor or Histopathology Report if had miscarriage, etc.
  6. CS Form 41 (Medical Certificate) from Division, Medical Section

 

NOTE: In 3 copies each

 Receiving/Records in-charge checks as to the completeness of the needed docs & if complete, have the same stamped “RECEIVED” by the Receiving/Records Section. <1 min. None Jelissa Bautista Receiving/ Records Section (Ground Floor)
3 Processing of ML and route all docs for signature HR in-charge processes CS Form 6, logs absences in the Leave Card, prints “Computation of Maternity Leave” and route all docs for signature 20 mins. None None Edilyn Baguio/ Eve Berame Human Resource Management Office (4th Floor)
4 Approval of Application for ML by the SDS Personal & School copies of approved ML will be release thru the Records/Releasing Section  2 mins. None Same above Same above

Application for Reinstatement From Leave of Absence

A. Reinstatement from Maternity Leave  (ML)

Step Procedure Service Provider Duration Fees Person Responsible Location
1

Applicant submits the following:

  1. Letter of Intent noted by the Principal
  2. Medical Certificate from attending Doctor stating “FIT TO WORK”
  3. Medical Certificate from Division, Medical Section
  4. Duly Registered Birth Certificate

The Applicants can submit a scanned copy directly to HRMO through email or Facebook Messenger service provider

 

NOTE: In 3 copies each

 Receiving/Records in-charge checks as to the completeness of the needed docs & if complete, have the same stamped “RECEIVED”. <1 min. None Jelissa Bautista Receiving/ Records Section (Ground Floor)
2 Processing of reinstatement and route all docs for signature HR in-charge logs to Leave Card, prints Special Order (SO) for reinstatement and route all docs for signature 10 mins. None Edilyn Baguio/ Eve Berame Human Resource Management Office (4th Floor)
3 Approval of Application for reinstatement by the SDS Personal & School copies of approved reinstatement will be released thru the Records/Releasing Section  2 mins. None Same above

 

B. Reinstatement from Sick Leave (SL) with One (1) Month or more duration

Step Procedure Service Provider Duration Fees Person Responsible Location
1

Applicant submits the following:

  1. Letter of Intent noted by the Principal
  2. Medical Certificate from attending Doctor stating “FIT TO WORK”
  3. Medical Certificate from Division, Medical Section

The Applicants can submit a scan copy directly to HRMO through email or Facebook Messenger service provider

 

NOTE: In 3 copies each

 Receiving/Records in-charge checks as to the completeness of the needed docs & if complete, have the same stamped “RECEIVED”. <1 min. None Jelissa Bautista Receiving/ Records Section (Ground Floor)
2 Processing of reinstatement and route all docs for signature HR in-charge logs to Leave Card, prints Special Order (SO) for reinstatement and route all docs for signature 10 mins. None Edilyn Baguio/ Eve Berame Human Resource Management Office (4th Floor)
3 Approval of Application for reinstatement by the SDS Personal & School copies of approved reinstatement will be released thru the Records/Releasing Section  2 mins. None Same above

 

C. Reinstatement from Personal Leave  (PL) (Local or Abroad ) for One(1) Month Or More Duration

Step Procedure Service Provider Duration Fees Person Responsible Location
1

Applicant submits the following:

  1. Letter of Intent noted by the Principal

The Applicants can submit a scan copy directly to HRMO through email or Facebook Messenger service provider

 

NOTE: In 3 copies each

 Receiving/Records in-charge checks as to the completeness of the needed docs & if complete, have the same stamped “RECEIVED” by the Receiving/Records Section. <1 min. None Jelissa Bautista Receiving/Records Section (Ground Floor)
2 Processing of reinstatement and route all docs for signature HR in-charge logs on Leave Card, prints Special Order (SO) for reinstatement and route all docs for signature 10 mins. None Edilyn Baguio / Eve Berame Human Resource Management Office (4th Floor)
3 Approval of Application for reinstatement by the SDS Personal & School copies of approved reinstatement will be released thru the Records/Releasing Section  2 mins. None Jelissa Bautista Receiving/Records Section (Ground Floor)

Issuance of Medical Certificate for Sick and Maternity Leave

Step Procedure Service Provider Duration Fees Person Responsible Location
1

The medical/dental section will provide soft copy of form 41 per client request thru facebook messenger or via email or one may secure form thru bit.ly/depedllcforms

 Provides form 41 to the client. 1 min. None. Nurse in-charge Division Clinic (Ground Floor)
2 The applicant can submit scanned copy of form 41 together with the requirements and medical consultation through facebook messenger or via email. Checks medical history and medical certificate from the attending physician. 15 mins. None Nurse in-charge/Dr. Joseph Abing Division Clinic (Ground Floor)
3 Issuance of Medical Certificate Signs and issues medical certificate 4 mins. None Nurse in-charge/Dr. Joseph Abing Division Clinic (Ground Floor)

Issuance of Medical Certificate to those Involved in Physical and Mental Activities like Athletic Meets, Scouting, Attending Seminars, Taking of Examination, etc.

Step Procedure Service Provider Duration Fees Person Responsible Location
1

Client secures Soft Copy of form 211 (bit.ly/depedllcforms)

 Form 211 is secured 1 min. None Nurse in-charge Division Clinic (Ground Floor)
2 Submit filled-up form 211 together with the required laboratory results. Checks the completeness of documents. 5 mins. None Nurse in-charge Division Clinic (Ground Floor)
3 Issuance of form 211. Signs and issues Form 211. 5 mins. None Nurse in-charge/Dr. Joseph Abing Division Clinic (Ground Floor)

Issuance of Medical Clearance to Newly-Hired School Employees and for Promotion of School Personnel

Step Procedure Service Provider Duration Fees Person Responsible Location
1 Client sends message thru FB messenger or via email for scheduling Schedule is set 1 min. None Nurse in-charge Division Clinic (Ground Floor)
2 Client health examination Conducts health examination e.g. B.P. pressure taking heart and Lungs Examination 10 mins. None Nurse in-charge Division Clinic (Ground Floor)
3 Issuance of Medical Certificate Signs and issues medical certificate 4 mins. None Nurse in-charge/Dr. Joseph Abing Division Clinic (Ground Floor)

Processing of Request for Supplies, Materials and Equipment

Step Procedure Service Provider Duration Fees Person Responsible Location
1

Secure Soft copy of Requisition Issue Slip
( depedsupply_llc@yahoo.com )

 Provide RIS Form via email 1min. None June Rigodon Supply Section (Ground Floor)
2 Submit fully filled-up form for approval Process request for approval of signing authority 1 min None Jeffrey Segura Supply Section (Ground Floor)
3 Issuance of requested items Facilitates the completion of inventory custodian slip 5-10 mins. None Sherwin Ferrero/Jeje Pepito Supply Section (Ground Floor)

Purchase of Bids Documents

Step Procedure Service Provider Duration Fees Person Responsible Location
1

Bidders secure Order of Payment for bid documents (walk-clients)

Bidders may directly deposit payments to DepEd Account (out-of-town Bidders)

 Prints Order of Payment <2 mins. None Erwin Cabalhug Accounting Section (Second Floor)
2 Pay the required amount for sale of bid documents Cashier receives the required fee 2 mins. Project Based Sheila Tampus Cashier Section (Second Floor)
3 Present the OR to the BAC Secretariat. Check OR of client 2 mins. None Jelissa Bautista Records (Ground Floor)
4 Issuance of bid documents thru email  Release bid documents to client via email <1 min. None Jelissa Bautista Records (Ground Floor)

Procedure for Filing of Complaints Against Teaching or Non-teaching Personnel at the Division Office

Step Procedure Service Provider Duration Fees Person Responsible Location
1 Have the letter complaint received at the Receiving Section  Receiving Officer stamps “Received” indicating the date of receipt  2 mins. None Jelissa Bautista Records Section, Ground Floor
2 Records Officer forwards the letter complaint to SDS Office SDS Office Staff receives the letter complaint and waits for the SDS Referral Slip 2 mins.  None Chona AmabaMaricel AvilaRussell Valiente SDS Office, 2nd Floor
3 SDS endorses the referral slip to the appropriate officer i.e. Division Legal Officer, Division Grievance Committee Chair or ADR Committee Chair SDS Office forwards the referral slip to the officer concerned 5 mins. None  Chona AmabaMaricel AvilaRussell Valiente SDS Office, 2nd Floor
4 The Officer to whom the letter complaint was referred to acts on the complaint either through the issuance of a Memorandum to Submit a Written Reply or Written Comment or through the conduct of the appropriate proceeding i.e. Grievance or ADR Conference The Officer concerned issues or drafts the Memorandum to Submit Written Reply or Comment or the Memorandum for the Conduct of Grievance or ADR Conference 1 day None Officer Concerned Division Office
5 The Officer concerned receives the written reply or comment or conducts the Grievance or ADR Conference with the person complained of Receipt of the Written reply or comment or Conduct of Grievance or ADR Conference with Person Complained Of 1-2 days None  Officer Concerned Division Office
6 The complainant is given feedback of the result of the actions taken by the concerned officer through the contact number or email indicated in his letter The concerned officer contacts the complainant and notifies him of the outcome of the actions taken by the Division Office 1-2 days None  Officer Concerned Division Office